Troubleshooting audio issues

2024-11-20 18:28:38

If you are experiencing audio problems before or after joining a meeting while using the desktop client or mobile app, follow the steps below.

Requirements for troubleshooting audio issues

How to troubleshoot audio issues

Check if the microphone, speakers, or headphones are plugged in and not muted.
Unplug the device, then plug it back in.
If it’s a Bluetooth device, ensure that it is turned on and connected properly.
Make sure that you are using a supported USB device for Zoom.
Note: USB devices not listed within the above article may still work with Zoom. However, the devices listed are what we recommend for the most optimal experience. Supported USB devices are less likely to encounter audio issues.
Ensure that no other applications are using the microphone at the same time.

In addition to making sure that your headphones are plugged in and not muted, try the following steps:

For Bluetooth headphones, troubleshoot common Bluetooth issues.
For wired headphones on Windows devices, you may need to adjust the volume mixer within your device's settings to ensure that the Zoom app is not muted.

Test your audio to ensure that it is working properly.
Record a message to test your microphone, then listen to the playback to test your speakers or headphones.

Make sure that Zoom is allowed to use your microphone.
Make changes to privacy settings to grant permission to access the microphone on your device.

As some antivirus software, such as Kaspersky, may prevent applications from accessing your mic, check your antivirus software to ensure Zoom is allowed to access your mic.

Check for any audio drivers updates.
Uninstall and reinstall the latest audio drivers.
Install the Zoom.dmg app Once clicked, the "Zoom.dmg" app will be installed.
Open the Zoom.dmg file once the app is installed, right-click on it, then click "Open".
Open Zoom.dmg in the installation window the zoom installation window will then appear. Right-click on Zoom.dmg in this window, then click "Open".
Bypass the app store warning when you see a box saying that the app is not from the App Store, click "Open" again.
Grant terminal permissions The terminal will ask for permission to install Zoom. Click "OK".
Enter password for system preferences next, the app requests access to change the microphone, webcam, and noise reduction settings. Enter your password and click "OK".

For further assistance and troubleshooting, learn which support options are available to you:

If you're an unlicensed user or on a Basic (free) account, use the Zoom Community to find solutions and ask questions about audio issues.
If you're a Licensed user on a paid account, submit a request to Zoom Support. Please provide as much information as possible in your request.

Join the 300K+ other members in the Zoom Community! Login with your Zoom account credentials and start collaborating.